Privacy Policy

We value your privacy. When you use our website, we may collect personal information that you provide voluntarily through contact forms, such as your name, phone number, and email address. This information is used to respond to your inquiry and provide requested services.

Our website may use cookies or tracking technologies (such as Google Analytics) to better understand how visitors interact with the site. These tools may collect technical information such as IP address, device type, and browsing behavior. By using our site, you consent to the use of cookies. You may disable cookies in your browser settings at any time.

Information We Collect

When you submit a website form, contact Chicago Elevator Company, or opt in to receive text messages, we may collect information you provide, including your name, email address, phone number, property or building address, service needs, scheduling preferences, and message content. If you opt in to text messages, we also collect your SMS consent and messaging preferences.

How We Use Your Information

We use this information to respond to inquiries, coordinate appointments, provide requested services, and communicate about your service needs. If you opt in to service-related text messages, these may include responses to inquiries, scheduling confirmations, appointment reminders, and service updates. If you separately opt in to promotional text messages, we may send information about Chicago Elevator Company services and offers.

SMS consent is optional and is not required to submit an inquiry or purchase services. Providing a phone number alone does not constitute consent to receive text messages.

Information Sharing

We may provide information to service providers that help us operate our website, manage customer communications, or deliver requested services, including our messaging provider, RingCentral. These providers may process information only as needed to perform services on our behalf. We may also disclose information when required by law.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain business records, and meet applicable legal obligations. We may retain SMS consent and opt-out records as needed to document messaging preferences and honor unsubscribe requests.

Your SMS Choices

Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or call Chicago Elevator Company at (773) 645-7476.

For additional information about our text messaging program, please review our SMS Terms & Conditions.